Refund and Returns Policy
Effective Date: January 24, 2025
Thank you for shopping with Streaming Pads. We value your satisfaction and strive to provide the best customer experience. This Refund and Returns Policy explains your rights and the process for requesting refunds or returns.
1. Eligibility for Returns
Timeframe: You may return items within 30 days of receiving your order. Returns outside this period will not be accepted unless otherwise specified.
Condition: To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
- Customized or personalized streaming pads
- Downloadable software or digital products
- Used or modified streaming pads
- Gift cards
2. Refund Process
Request a Refund: To request a refund, contact our customer support team at returns@streamingpads.com with your order number and reason for the refund.
Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days.
- If items are not in their original condition
- If items are damaged or missing parts
3. Exchanges
Eligibility: We only replace items if they are defective or damaged. For exchanges, please contact our support team.
Process: Once your exchange is approved, we will provide instructions for returning the original item and shipping the replacement.
4. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
Email: support@streamingpads.com
Phone: (555) 123-4567
Address: 123 Streaming Lane, Tech City, ST 12345
By shopping with Streaming Pads, you acknowledge that you have read, understood, and agree to this Refund and Returns Policy.